Lisa Sharapata

Lisa Sharapata is the Senior Director of Brand Experience at Aprimo. For over 20 years she has been helping brands of all sizes transform their image and messaging beyond “features and functions,” as well as identify and discuss true differentiators that have meaning to their audience at every touch point.

Articles by Lisa Sharapata

Marketers can create a new CX battle plan by "reverse engineering," which involves deconstructing, analyzing, and reworking your company's current customer interactions to help optimize CX more quickly and with fewer resources in the future.
Editorial/Industry Insights - Posted Jun 12, 2019