Verint Announces New Release of Telligent Social Community Software

Jan 19, 2016


Verint Systems Inc. and Telligent, a Verint Company, announced the new release of its Telligent Community solution. Among the latest advancements to Telligent Community are new community management tools and user experience capabilities, workflow enhancements, new content management and moderation functionality, and ongoing API investments, as well as solution availability in a Community as a Service (CaaS) model.

These features are designed to further organizations' use of actionable intelligence that flows through their communities as they focus on the advancement of strategic objectives, such as gaining a holistic view of customer service effectiveness, integrating social experiences on the web, and supporting digital transformation initiatives. 

According to Verint, the Telligent Community social software platform- which is available in SaaS, on-premise, and now CaaS deployment models-enables customer service and digital marketing organizations within a business to create compelling, online, branded communities for customers, partners, and employees to collaborate and engage. This new release marks the first community product introduction to follow the acquisition of Telligent by Verint in 2015.