Open Text Corporation, a provider of Enterprise Content Management (ECM) software, has announced an expansion of its email management solutions, with new compliance features designed to help customers meet email regulations in industries, such as financial services, as well as address internal requirements for email monitoring. The new capabilities include tools for capturing samples of inbound and outbound emails from volumes of daily messages, administering review processes and managing audits for regulators.
Open Text is offering the new features as part of Livelink ECM--Email Monitoring, one of two solution sets Open Text offers for managing email in Microsoft Exchange and Lotus Notes. Open Text's solution can help customers capture email from dealer-broker accounts in a secure archive and periodically gather a sample of those emails in an auditing workflow. Customers can also use the solution for internal purposes to automate managers' reviews of employee emails.
Among the new features are options for gathering samples of emails. Customers can schedule one-time or recurring reviews; specify the amount of content to gather; and define specific search criteria, including inclusive or exclusive keywords, users, dates, domains, and record classifications. Auditing capabilities are designed to help customers demonstrate successful audits to regulators through audit logs. The solution also offers a workspace for administrators, reviewers, and auditors where they can maintain email messages, coordinate review processes, and manage escalations of questionable or objectionable content.