Nexidia Enterprise Speech Intelligence 8.0 Hits Market

Jul 24, 2009

Nexidia, a provider of audio search and speech analytics solutions, announced the release of Nexidia Enterprise Speech Intelligence (ESI) 8.0, the next generation of its contact center analytics software. Central to this release are ESI's new first call resolution (FCR) analysis tools, which are fully integrated into existing customer transaction data and leverage Nexidia's speech analytics to provide insight into metrics that impact operations costs and customer experience. Other features include expanded scalability and speaker-separated analysis.