Nexidia ESP Simplifies Speech Analytics

Aug 18, 2009

Nexidia, a provider of audio search and speech analytics solutions, introduced Nexidia ESP, a new feature designed to help contact centers automatically gain visibility into the critical issues that are driving customer calling behavior. Like its name suggests, Nexidia ESP will automatically identify important events occurring within a call center, such as those that lead to increased call volume or call handle times. Core capabilities in Nexidia ESP include: automatic identification of relevant topics, advanced speech analytics, and visual reporting & analysis.