New AdRoll Research Finds 81% of Organizations Use Marketing Attribution

Oct 05, 2017

AdRoll, a performance marketing platform, published its 2017 State of Marketing Attribution report in partnership with Econsultancy. Based on a survey of nearly 1,000 brand marketers and agencies across Europe, North America, Japan, and Asia-Pacific, the report provides detailed insight into a marketer’s perspective on the changing dynamics of attribution. Now in its second installment, this year’s report provides a global comparison, expanded from the European report released in 2016.

The customer journey is becoming increasingly complex and fast-paced with multiple devices and touch points. It’s essential that marketers understand the effectiveness of their campaigns and how each channel contributes to bringing customers to their businesses in order to effectively spend their budgets. To do this, attribution continues to be a top priority for marketers. AdRoll’s 2017 report shows almost four out of five organizations are using marketing yet 70% of respondents still struggle to act on insights, citing defining the online customer journey as the most significant barrier to more effective usage.

When asked about primary motivations of attribution, 70% of company respondents say better allocation of budget across channels was the No. 1 benefit; followed by 64% citing a better understanding of how digital channels work together. With the added visibility into where marketing dollars are performing across specific channels, 32% have increased their spend on digital marketing channels.

Additional key global findings from the report include:

  • Optimization of the media mix is the number-one attribution goal for 2017
  • Single-click attribution models are still the most commonly used: 44% last-click and 39% first-click for brand marketers, and 58% last-click and 33% first-click for agency clients
  • Of the 25% of marketers using a custom attribution model, 48% deem it to be very effective
  • 59% of marketers that have not yet implemented an attribution model say that a lack of knowledge is the main obstacle
  • Joining online and offline attribution is increasing: the report shows 60% of marketers today are using multi-channel attribution, compared to 45% in 2016
  • Marketers are split in how they execute marketing attribution: 43% rely on spreadsheets while an equal 43% have turned to vendor technologies
  • 71% of marketers describe their attribution model as very flexible (can easily apply multiple models to data), or somewhat flexible (multiple models exist but it is time consuming to change them)