Lingotek Introduces Latest Translation Connector With Zendesk

Jun 02, 2016

Lingotek, a translation network, announced its latest Lingotek- Inside connecter with Zendesk. Zendesk, a web-based customer service software, is used by over 20,000 companies worldwide as a support ticket and knowledge base system. The Lingotek - Inside Zendesk connector extracts text from Zendesk and sends it to Lingotek for translation over its multilingual API. Once the translation is complete, Lingotek returns the content back into Zendesk, automatically rebuilding the multilingual version of the asset. No knowledge of Zendesk or coding is required to use any of this functionality.

The Zendesk and Lingotek connector brings all of the benefits of the Zendesk knowledge base to an international audience. Key features include:

1. Translate knowledge base data - Professionally translate knowledge base articles, sections, and category labels.

2. Monitor translations in one central portal - Request translations in bulk or for an individual page. Track your progress at a glance with color coded icons. Check status for content in specific collections.

3. Zero in on new content - Any time you update the page, only the new content is automatically sent through the translation workflows and translated.

4. Publish immediately - Save on translation overhead by optionally setting up your content to publish automatically as soon as a translation is complete.

5. Streamline project management - Automate project creation and assignment with Lingotek workflows. Automatically trigger emails to reviewers when the translation is complete.

6. Preview completed translations - In context review, before publication.

Because the Lingotek TMS is directly integrated with Zendesk, content is seamlessly transferred between the two systems and translated eliminating the need for complicated spreadsheets and long email threads. Users now gain visibility -- down to the sentence-level -- into what has been translated and view the most current version of any translated segment in real-time.