KNOVA Releases KNOVA 7

Sep 26, 2006

KNOVA Software, Inc., a provider of Intelligent Customer Experience applications, has announced the general availability of KNOVA 7, the new version of the company's application suite. KNOVA 7 is highlighted by personalized Microsites, new actionable analytics, a new Visual Search Manager, and collaborative authoring.

Features of KNOVA 7 include: Multi-dimensional segmentation drives for personalized experiences based on user profile and user intent; Microsites designed to enable creation and management of distinct customer experiences based on brand, product, geographies, user roles, or other criteria; the Recommendation Manager for managing cross-sells, up-sells, and promotions and delivering targeted news, alerts, recommendations, and offers based on user profiles and user queries; and integration with any portal architecture, context-aware knowledge pagelets for site construction.

Search and navigation capabilities include: Visual Search Manager for drag-and-drop search experience optimization; Self-learning Adaptive Navigation powered by KNOVA's Cognitive Processor technology; search results dynamically adjust based on the success of other users; Collaborative authoring with re-usable information components, auto-classification, and natural content capture; Content presentation reflects reputation of individual documents and people; and embedded analytics provide insights into usage trends, root causes, knowledge gaps, and resolution success.