Clarabridge Launches Content Mining Service

Jun 12, 2007

Clarabridge, a text analysis software company, has introduced its Content Mining Service (CMS), a software-as-a-service (SaaS) offering of commercialized text mining. In addition to being able to purchase and internally deploy Clarabridge's Content Mining Platform (CMP), enterprise customers can gain the same business benefits by using CMS, Clarabridge's hosted service via the internet, on a subscription basis. By either method, text mining with Clarabridge is designed to enable a company to convert internal and external textual information such as survey verbatims, online product reviews, or call-center transcripts into actionable business intelligence. The text analytics made possible by either subscribing to CMS or deploying CMP are designed to enable a company to identify trends, root causes of problems, and opportunities for improvement.