Plumtree Software has announced that Airbus, a commercial aeronautics manufacturer, and Centrica, a provider of energy and other home services, have chosen Plumtree. Airbus has deployed the Plumtree Corporate Portal for its staff, customers, and suppliers and has opted to deploy three portal experiences through one framework in an effort to provide a tailored resource for users and user communities with distinct expectations and profiles: Airbus People, for staff, Airbus World, dedicated to the aeronautics manufacturer's customers and Airbus Supply, for suppliers and sub-contractors.
The first phase of the group portals project, Airbus People, has already been deployed to staff worldwide. A tool for spreading the company's corporate culture, the portal provides access to services such as human resources, internal communication, email, and a multimedia library. The Airbus portal is intended to provide each user with access to strategic applications, such as SAP, custom-built legacy applications, available documents and information, and email. Airbus uses the "Plumtree Enterprise Class Framework for SAP to facilitate access to SAP resources via SAP Web services portlets integrated to the portal. Airbus also uses dedicated portlets for Interwoven and eRoom in order to manage document sharing and collaboration directly from Plumtree's corporate portal.
In deploying customer and supplier portals in the second phase of the project, Airbus is developing one single infrastructure to support all three environments. Airbus is relying on Plumtree technology to reduce workload for development, interface with third-party technologies and applications, and support the increasing number of users that the second phase will bring. The Airbus Supply and Airbus World portals should be fully operational in the course of 2004.
Centrica has implemented Plumtree's Essential portal. Based on Plumtree's Enterprise Web Suite, the Essential portal is designed to allow Centrica's businesses, including the AA, British Gas, and One.Tel to easily access vital product and customer information. It also serves as a platform for knowledge sharing and collaboration. Centrica plans to extend Essential to Centrica's global business operations as well as its mobile workforce, including the AA breakdown service, over the next couple of years. Centrica intends to use the portal to help improve customer service by enabling staff to deal with inquiries more quickly and effectively and estimates significant savings as a result of replacing paper-based information distribution in Centrica's British Gas call centers.
The Essential portal is designed to provides employee with real-time access to an integrated billing and CRM system, product and services information, competitive intelligence, sales tools, elearning applications, and internal communications. Both structured and unstructured information is delivered electronically to employees, replacing the need for paper-based information sources. The Essential portal has also helped to build a sense of community among the different Centrica brands, stimulating cooperation and encouraging collaboration.
Plumtree connects applications online, in real time across the whole Centrica enterprise, enabling employees to access corporate and team-specific information. In order to maintain local control for Centrica's individual business units, the portal has been divided into 45 communities, which transparently map the various departments that make up each of the company's brands.