The right tools are an integral part of getting any job done. In the world of digital content tools are plentiful, so finding the right one for you can be tricky. That's why we ask the experts what tools they use to get their jobs done. In this month's installment, we talk to James Stout, senior manager, technology and developer evangelist, Episerver.
What are your three favorite work related apps, and why?
"When you travel a great deal you tend to focus on apps that make life easier and more secure on the road. So my favorite and most-used work apps align mostly with that."
"I am constantly concerned that I may drop my laptop or have some other disaster befall it, so I use Dropbox to store most of my documents, and especially my presentations, partly for convenience and partly for peace of mind. I like knowing that, should the worst happen, I can use one of my mobile devices or even borrow a laptop and still deliver when I reach the conference, partner office, or wherever my travels take me."
"I use Evernote for my note taking. This is especially useful when I'm on the road going to three or four partner and customer offices in a day. I can set up my laptop or iPad to take notes quickly during the meeting, then pull them up on my phone while taxiing to my next meeting or to the hotel, in order to add or revise notes while the conversation is still fresh in my mind."
"When I get to the airport, I start up the Concur app and create a new expense report on my phone. As I catch quick meals or take customers out for drinks, I can simply snap a photo of the receipt via the app and fill out a few details as I go. By the time I get home, there's little for me to do but submit the report. This saves me time when I get home and also keeps me from hoarding copies of receipts as though they were the very manna from heaven."
What is your favorite non-work related app, and why?
"I recently subscribed to Adobe's Creative Cloud in order to get Lightroom and Photoshop for my photography hobby and I love it. I take a set of photos, transfer them to my computer, then set them up in a collection that I can then sync to the cloud and it becomes available on my phone or iPad. I can sit at the airport, review my shots, flag or rate them and even make most of the initial edits to my favorites before I get home. Then I can open them up in Photoshop for the final touches. It allows me to get more serious about my hobby while being a bit of a jet-setter."
Today, many companies' digital efforts have transitioned from simple web publishing to more full-blown customer experience management (CXM), as they seek to take advantage of the web, as well as other channels (such as offline, print, and mobile), to conduct core commercial operations and grow their businesses. Digital experience management is the digital component of CXM. It is a cross-organization discipline and includes strategies and practices to acquire, nurture, and manage users throughout their journeys. Users are customers, employees, prospects, and other people who digitally interact with the firm.