Learn How to Increase Self-Service Adoption

Sponsored by Upland Software

Technology for customer self-service needs to do more than return a set of results from the knowledge base. It should provide answers in the context of the page a customer is already on, to increase the relevance of responses and reduce the time it takes for customers to solve their problems. It should also incorporate a community of your customers, giving them a way to answer one another’s questions.  Download this informative paper to learn more