IMS Client Engineer

Austin, TX

Job Description

POSITION INFORMATION:         IMS Client Engineer    

                          Permanent, Full-Time


LOCATION:                               Austin, TX




We are seeking an experienced an IMS Client Engineer to help us continue reshaping and defining the future of video and cutting-edge content delivery. This is a full time Technical Support position for web-based live and on-demand video streaming production.


In this position, you will interface with Services clients. The key performance metrics are effectiveness and client satisfaction.


Tasks and Responsibilities: 

  • Deploy, configure, administer and troubleshoot live cloud-based Haivision video encoders/transcoders, Content Delivery Networks, VCMS and Site Builder and other infrastructure as required.
  • Assist clients with triage, remediation and guidance related to their deployments of Haivision Video Cloud equipment and services.
  • Maintain positive client and vendor relationships for the Haivision Internet Media Service ecosystem.
  • Detail feature requests and reported defects from clients, sales team and field engineers.      

Professional and Personal Requirements:

  • BS or equivalent experience.
  • Ability to work split shifts and/or weekends to provide after-hours support coverage (preferably will be willing to work alternate schedules from Wednesday-Sunday).
  • Technical competence with OSx, Windows and Linux operating systems.
  • Familiarity with configuring, optimizing and monitoring LANs and ISPs.
  • Experience with digital video encoding and streaming.
  • Experience with HTML, CSS, Javascript and XML is preferable.
  • Good communication skills with the ability to present well to clients.
  • Self-motivated individual with a proven ability to work on own initiative.
  • Superior problem solving skills and the ability to think “outside the box”.
  • Good organizational skills.



  • Competitive base salary.
  • Great work environment & other perks!


If you are a qualified and interested candidate for this position, please submit your resume at Please indicate clearly which position you are applying for. We look forward to hearing from you.


For more company information, please visit

About the Company


Haivision, a leader in enterprise video, is a profitable private company, based in Montreal and Chicago, with offices worldwide. Recipient of the Deloitte Fast 500 award, perennial multi-award winner of Streaming Media’s Best-Of categories and recently featured in the Gartner Magic Quadrant, Haivision is a company committed to excellence and innovation. Haivision’s video solutions can be found in Fortune 500 companies, major broadcast rooms world-wide, military and government applications, and large house of worship. Haivision distributes its products through value-added resellers, system integrators, distributors, and OEMs worldwide.