Digital experience management (DXM) connotes the coming together of strategy, technology, and process to provide the True North of highly satisfying digital interactions to customers. This fundamental notion of DXM remains relevant across industries, including nonprofit organizations (nonprofits)-although your DXM priorities, approach, and techniques may vary based on your core mission and goals.
Posted Jun 15, 2016
Version 3.3 of django CMS, the easy-to-use system for developers and content creators has received its official launch to market. Building upon the UX/UI and touch-screen features launched in version 3.2, the update has focused on enhancing quality and performance.
Posted Jun 07, 2016
So many clients and organizations view content creation and maintenance as a craft. But if we look deeper at this emerging trend, the concept of craft is born of individuals who have honed their skills over time. Bakers, blacksmiths, and carpenters all grew their trades and were often restricted to trial and error before achieving the desired outcome. As a result, they developed tricks and time-saving practices using jigs and templates.
Posted Jun 07, 2016
Seismic, an enterprise software company, and General Atlantic, a global growth equity firm, announced that General Atlantic has led a $40 million strategic growth investment in the company through a Series C round of funding. General Atlantic joins JMI Equity and Jackson Square Ventures as a minority shareholder. Gary Reiner, former chief information officer at GE and Operating Partner at General Atlantic, will join Seismic's board of directors.
Posted May 31, 2016
Progress announced the results of its recent global survey, Are Businesses Really Digitally Transforming or Living in Digital Denial? The survey, conducted in Q1 2016 by Loudhouse, the specialist research division of Octopus Group, aimed to better understand how business leaders view digital transformation and learn their plans to address its challenges.
Posted May 19, 2016
Digital experience management (DXM) refers to the combination of strategies, technologies, and business processes to provide highly engaging and satisfying digital services to customers. Across industries, DXM increasingly holds the keys to competitive differentiation and customer retention. DXM has a particular urgency for the financial services sector with the entry of new digital native rivals. This article focuses on retail banks, insurers, credit card companies, and other business-to-consumer (B2C) financial services organizations.
Posted May 18, 2016
EMC's Enterprise Content Division announced EMC Leap (formerly Project Horizon) and InfoArchive 4.0. EMC LEAP is a suite of purpose-built, cloud-native content apps. Unlike other offerings in the market, EMC LEAP says its apps deliver enterprise-grade content management capabilities combined with the most intuitive user experience for diverse business use cases.
Posted May 10, 2016
ScribbleLive, a provider of content, marketing, and publishing technology announced key updates to its Engage product, a solution brands and publishers use today to create and publish content experiences to drive audience engagement. The ScribbleLive Engage product announcement highlights the changing landscape for both publishers and brands.
Posted May 05, 2016
Liferay, Inc., which makes software for enterprises, announced the Liferay Digital Experience Platform (DXP), designed to help companies create and manage experiences that support the end-to-end customer relationship. With Liferay DXP, digital innovation leaders can enable every business unit in the enterprise to serve the customer consistently, by integrating deeply with business operations and building an understanding of the customer.
Posted May 03, 2016
Trapit, a platform for authentic social selling and employee advocacy, announced the launch of a proprietary CMS for its social selling platform. The CMS allows companies to upload, organize, manage, and publish assets for sales and marketing in addition to the expert third-party content that they rely on to engage potential customers. Recent studies have revealed that 78% of salespeople using social media perform better than their peers who have yet to make the leap. The new Trapit CMS streamlines social selling from end-to-end, and helps marketers and sellers leverage content for every stage of the buyer's journey.
Posted May 03, 2016
Qubit, a pioneer in delivering data-first customer experiences, has launched a comprehensive upgrade to its premium digital experience management platform that promises to mark a major evolution in the way marketers understand, segment, and target online customers. In a challenging ecommerce landscape where customers expect increasingly better experiences, exceeding expectations has become business-critical. Qubit says its updated Digital Experience Management (DXM) platform will enable companies in any industry to put customer insights to work faster and more effectively.
Posted Apr 28, 2016
Skyword Inc., a content marketing technology and services company, announced the launch of Skyword Digital Asset Manager, which allows marketers to find and efficiently manage all of their digital assets globally. The company says the focus on digital asset management is driven by Skyword's clients, many of whom lead marketing organizations at large companies and stand in the middle of siloed product divisions and regional offices.
Posted Apr 19, 2016
Digital experience management (DXM) refers to the combination of strategy, technology, and processes to provide highly engaging and satisfying digital services to customers. In the private sector, DXM is seen as a competitive differentiator that results in high customer loyalty and higher revenues. In the government sector, the DXM goals are a bit different. The desired outcomes are better service delivery, increased efficiency, and greater inclusiveness.
Posted Apr 13, 2016
CrownPeak, a cloud-based Digital Experience Management (DXM) platform provider, announced that it has merged with UK-based ActiveStandards, a pioneer in the enterprise Digital Quality Management (DQM) market. The combined company will provide clients with a cloud-first DXM platform that features built-in DQM. In connection with the merger, the company has confirmed a $50 million investment by K1 to support the anticipated re-launch as well as future product enhancements.
Posted Apr 07, 2016
You probably read Medium, but you may not know it. The blogging platform (of sorts) is the brainchild of Twitter co-founder Ev Williams. Up until now, it has focused on giving anyone the free and easy-to-use tools needed to publish to the web--only without the pressure of maintaining and regularly posting to a blog. It also promotes interactivity from readers-letting them highlight passages, and become a part of the conversation in the comments. Now, though, Medium is taking aim at Wordpress-and other WCM systems--and trying to entice publishers to its service.
Posted Apr 06, 2016
Janome wanted to overhaul its website--not just to make it easier to use, but also to make it more appealing to a younger generation of sewers inspired by creations they see on such sites as Pinterest and Etsy.
Posted Mar 28, 2016
WP Engine, which powers digital experiences for websites and applications built on WordPress, announced the introduction of two-factor authentication for the User Portal, adding an additional level of security for all managed hosting customers. This free opt-in feature will be available to all 42,000 WP Engine customers effective immediately.
Posted Mar 24, 2016
The Joomla! Project and the Production Leadership Team announced the release of Joomla! 3.5 as the latest in the 3.x series. Introducing 34 new features, including support for the recently released PHP 7 scripting language, which Joomla says significantly increases website speed. This version of Joomla! supports the most recent release of PHP, the most popular programming language for developing web applications. PHP 7 was recently announced with significant performance improvements and is now available for use by the general public.
Posted Mar 24, 2016
Nuxeo, developers of the Nuxeo Platform, which enables organizations to manage complex digital content at massive scale, announced an integration with the Google Cloud Vision API, a new service providing information and insights automatically detected within images. The plugin is now available to download directly from the Nuxeo Marketplace, which offers optional packages to easily add new features to the Nuxeo Platform. The Google Cloud Vision API enables developers to understand the content of an image by encapsulating powerful machine learning models in an easy to use REST API. Complete details are available at cloud.google.com/vision.
Posted Mar 24, 2016
We have heard about the perils of technology suites-as opposed to best-of-breed point solutions-from experts for years. Now, SDL is realizing just how hard it is to compete with the big products suites. CMSWire reported that SDL is selling its social intelligence, campaign management, and e-commerce optimization platforms--which the company says have struggled to compete with giants like Adobe and Sitecore.
Posted Mar 22, 2016
In 2015, I did something, well, a little weird. I bought a Barnes & Noble membership. There is a store just minutes from my house, and I realized that I'd been spending a lot of time and money there during the past year-whether on tea in the cafe or on books-and if I had a $25 membership, it would have more than paid for itself. (Members get discounts on pretty much everything.) I finally caved when I found a new John Irving hardcover on the shelves. Usually, I wait for paperbacks, but as a longtime Irving fan (who had been struggling through some books that weren't exactly page-turners), I just couldn't wait.
Posted Mar 22, 2016
Today, many companies' digital efforts have transitioned from simple web publishing to more full-blown customer experience management (CXM), as they seek to take advantage of the web, as well as other channels (such as offline, print, and mobile), to conduct core commercial operations and grow their businesses. Digital experience management is the digital component of CXM. It is a cross-organization discipline and includes strategies and practices to acquire, nurture, and manage users throughout their journeys. Users are customers, employees, prospects, and other people who digitally interact with the firm.
Posted Mar 09, 2016