Social Media and Communities

TigerLogic Corporation announced it has added several new creative features to Postano, its flagship social product and visual marketing platform. The Postano version 2.5 release includes advanced social filtering options, a Style Editor for custom visualizations, new dynamic data visualizations, and other platform enhancements. Postano provides a platform that allows brands to creatively work with user generated content in new ways to develop campaigns. With Postano 2.5, brands now have the ability to customize their visualizations on the fly with added intelligence for approving content.

Posted Jul 17, 2014

Sitecore, a provider of customer experience management, announced it will offer enhanced social media management capabilities to its customers with the introduction of Sitecore Social Powered by Komfo. Sitecore has acquired a majority stake in Komfo, a Danish social media marketing and community engagement application provider. The investment will extend Komfo's presence in global markets and forms the basis of Sitecore's social media product.

Posted Jul 10, 2014

Most of us are familiar with using social media to post status updates about our vacation, photos of our family, funny videos we find on YouTube, or tweeting about our favorite sports team. However, when it comes to using social media for business purposes, it is important to understand that the rules are different. Anything you post can be considered a form of consumer advertising; as such, you need to be careful not to post misleading or false information. This is especially true if you work in a regulated industry such as financial services, banking, healthcare, law, or pharmaceutical.

Posted Jul 09, 2014

Facebook revealed that in 2012 it allowed researchers to manipulate newsfeeds of hundreds of thousands of users to influence their emotions and track their subsequent behavior. All of this was done without users' permission, and the findings eventually appeared in the study "Experimental evidence of massive-scale emotional contagion through social networks."

Posted Jul 01, 2014

Social media management and compliance tools are promising approaches that allow companies to stay within the law but still communicate with customers. Experts say tools alone are not enough to prevent a social media faux pas-a solid social media management strategy is paramount. The evidence suggests that businesses are in the early stages of social media risk management. Social media for business may not be the Wild West any longer, but it takes prudence to stay on the right side of the law.

Posted Jun 30, 2014

Twitter has been around since March 16, 2006 and, Ashton Kutcher and Ellen Degeneres aren't the only ones to have leveraged this tool to gain massive exposure. In the digital content world there are a number of authorities that were early adopters and have built significant networks on Twitter - and other platforms. Earlier this year, Twitter unveiled a tool that would allow audiences to find the first tweets of, well, anyone. But a lot has been learned since those first tweets, and we decided to ask some industry influencers what they've learned.

Posted Jun 11, 2014

A division of Simon & Schuster, Atria Publishing Group, is teaming up with United Talent Agency to create a new imprint-Keyword Press- that will focus on providing an outlet for social media stars. According to the New York Times, five book deals have already been made with the likes of YouTube personalities Shane Dawson and Justine Ezarik.

Posted May 27, 2014

I spent a couple of years working in book publishing during my 20s. I learned a lot while I was there, but one of the things that surprised me most was that the book industry operates solely on the gut feelings of its editors and publishers. That was fine when book publishing was more a gentleman's hobby than a legitimate business, but these days, book publishers are integral parts of the money-making media empires of people such as Rupert Murdoch.

Posted May 27, 2014

It is one thing to talk about trends affecting the digital content industry, but it's something completely different to be one of the people whose job it is to bring those trends to life. From Big Data to content marketing, EContent talked with three people who exemplify what it means to be working in digital content today. Today we profile a social media star: Greg Bedard, Senior Writer, theMMQB.com.

Posted May 21, 2014

Great content is integral to digital success, and in order to create great content, you need to be able to tell a great story. Of course, in the age of social media, online video, and apps, storytelling doesn't always look like it used to. So Jose Castillo sat down at The International Storytelling Center with director Kiran Singh Sirah, and Brad Eshbach to talk about the art and power of storytelling -- digital and otherwise.

Posted May 16, 2014

Charities and non-profits have always faced a tremendous number of challenges. From fundraising to marketing to organizational difficulties, social work is a constant uphill battle. Yet today, technology seems to be turning the tides. Social media is helping charities reach out to people around the world on a scale that was never possible in the past. Social media marketing has now become an absolute must for organizations of all shapes and sizes, and developing strategies to implement this incredible tool in the most effective manner possible should now be a top priority for every non-profit. Instagram in particular has recently emerged as the best social platform for marketers. So to put this vital tool to work for your non-profit, here's a crash course in Instagram engagement and how to improve your non-profit awareness conversions.

Posted May 16, 2014

There is no denying that social media has profoundly changed the way people communicate with family and friends and the way businesses interact with customers--as well as prospective clients. What you may not have noticed is the way that the increasing popularity of social networks as a gateway to the wider web has changed online video and the way we consume it.

Posted May 12, 2014

Kenshoo, a provider of predictive media optimization technology, announced a $20 million growth financing round led by Bain Capital Ventures. Kenshoo's existing investors, Sequoia Capital, Arts Alliance, and Tenaya Capital also participated. The company plans to use the funding to further its proprietary approach to predictive media optimization.

Posted May 01, 2014

Social media is one of those areas in business which is as close to a continuing education program as you can get. With the social giants changing their bells and whistles on what seems like a weekly basis, you have to stay tuned in. Like anything else, to perfect your craft, you must study, practice, and observe what the best do.

Posted Apr 24, 2014

Major brands and enterprises are already on the Twitter bandwagon, but SMBs can still be hesitant to fully embrace social media. Sprout Social developed a guide to help ease the transition for SMBs, and Terra Ickes, customer education manager at Sprout, answered some questions for EContent about the challenges of Twitter for SMBs.

Posted Apr 23, 2014

NetBase, a provider of social intelligence, announced the launch of Brand LIVE Pulse, giving executives visibility into the social movement of brands, without the need for clicks or additional analysis. Brand LIVE Pulse is a visual social dashboard that works on smartphones, tablets, and billboards.

Posted Apr 23, 2014

Freelancer Limited announced the acquisition of Warrior Forum. Warrior Forum will continue to be operated independently, and will be leveraged to enhance growth in Freelancer's core marketplace. Founded in 1997, Warrior Forum is a marketplace and community for internet marketing professionals. Warrior Forum's user base includes vice presidents, chief marketing and chief growth officers from some of the top internet companies in the world.

Posted Apr 22, 2014

On the average weekday, I spend hours sorting through my social media feeds-mostly Facebook and Twitter. I fire up HootSuite to make this task a little easier and dutifully retweet, share, and schedule posts. For many of us, managing social media has gone from a way to kill time to an integral part of our jobs. But by Friday night, I'm ready to hang up my social media hat (except for Pinterest because I need it to make new, exciting meals). On Saturday and Sunday, I need a break from the endless streams of news, opinions, and baby pictures-but giving up social networks all together seems unfeasible.

Posted Apr 22, 2014

Prognosticating is always a risky endeavor. It's even more precarious in social media. Any prediction about the future must rely on the available evidence, which is usually historical data. In an area such as social media-in which the dynamics are constantly changing and the players come and go like the changing tides-historical data is often only useful for short-term forecasting. As such, this column is an attempt to tread the fine line between obvious platitude and wild prophesy. The following are my top three predictions for social media in 2014.

Posted Apr 08, 2014

Surprise! Facebook is about to change the use of its platform for marketers. Ever hear this before? "A source professionally familiar with Facebook's marketing strategy, who requested to remain anonymous, ... [states] that the social network is ‘in the process of slashing organic page reach' down to 1 or 2 percent," according to Valleywag. What could prompt yet another change for Facebook?

Posted Apr 02, 2014

Spredfast, an independent social relationship platform, announced the launch of the Spredfast Partner Program, which is designed to give enterprise brands unfettered access to the industry's best-of-breed tools and technologies. Spredfast already partners with many of the industry's social technologies such as Kenshoo, Brandwatch, and Bazaarvoice, and has announced new partnerships with social business governance company Actiance, and content planning and management company Opal Labs, among others.

Posted Mar 27, 2014

According to a new study, many UK companies are still struggling to deliver adequate customer service through the web, email, social media, and web chat channels, with Twitter performance particularly patchy. Only 39% of companies were able to answer customer service questions asked through Twitter, despite 76% of organizations now being contactable through this channel.

Posted Mar 27, 2014

I dedicate this column to Reese Bobby and his everlasting wisdom. I am, of course, not a semi-professional race car driver (sorry for the disappointment, but the tattoo thing is true), but I am a semi-professional social media expert. So, I am here today to give the neophytes a little lesson in how and where to share your content on social media. In this month's edition we will be covering two social media platforms with four more to follow next month.

Posted Mar 27, 2014

Join Jose Castillo, Jeff Cutler, and Steve Garfield for a discussion about creating great video content on the EContent Google+ page. The live discussion will begin at 11 a.m. EST on Friday, March 28.

Posted Mar 21, 2014

There was a very important birthday this week that you probably forgot. Don't worry, you don't need to run out and get a card to apologize. The World Wide Web doesn't mind that you forgot its 25th birthday. But you should probably feel guilty about letting this milestone pass unnoticed because, according to Pew, the World Wide Web has made your life better.

Posted Mar 14, 2014

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