Social Media and Communities

Verint Systems Inc. announced enhancements to its Social Engagement solution. The software supports an integrated, multi-departmental approach for managing and enriching customers' social interactions. While many organizations have embraced social media as a marketing and promotion channel, customers are increasingly using it to request service as well.

Posted Dec 06, 2016

Watch today's opening keynotes from the Gilbane Digital Content Conference.

Posted Nov 29, 2016

MTV's first music video, The Buggles' "Video Killed the Radio Star," became stuck in my head when I read that Facebook EMEA VP Nicola Mendelsohn declared that Facebook will be "all video" in 5 years. Mendelsohn said that text has been declining every year and that Facebook users now view videos 8 billion times per day, up from 1 billion a year ago. Apparently, Facebook thinks video will kill off text, sooner rather than later.

Posted Nov 29, 2016

ABC's live streaming of the Republican National Convention via Facebook garnered 11.5 million views, according to Digiday. If a political convention can generate that much engagement, just think of the audience your product or service might be able to attract. You don't need to be a big brand to generate big brand engagement through live video.

Posted Nov 28, 2016

In a blog post, Instagram announced a couple of new features that will seem familiar to users of other social apps. Live video—already a success at Instagram's parent company, Facebook—is now available. Additionally, users will now be able to create disappearing photos and videos a la Snapchat.

Posted Nov 21, 2016

As I write this, NPR announced it's bringing an end to its online comments. It's hardly alone, as many big-name publications have made similar pronouncements in the last year. Perhaps trolls and vitriol have killed the online comment once and for all.

Posted Nov 15, 2016

Social video creation platform Wochit announced receipt of $13 million in funding, with investment from media giants ProSieben, Singapore Press Holdings' SPH Media Fund, Carlo de Benedetti and several existing investors including Redpoint, Marker LLC, and Cedar Fund.

Posted Nov 01, 2016

For weeks speculation has abounded about who might buy Twitter. Microsoft, Facebook, and Google were all thought to be potential purchasers but those dreams have fizzled and Twitter is making major adjustments. The company has announced that it will close Vine—its once popular short video app—and lay off 9% of its workforce.

Posted Oct 28, 2016

Visitors are three times as likely to convert on your LinkedIn page as they are on your Facebook or Twitter pages. So building a strong presence on LinkedIn can be beneficial for your business. Fortunately, the apps that are available cover a multitude of functions, allowing you to organize and streamline your LinkedIn marketing efforts.

Posted Oct 28, 2016

To provide actionable Snapchat data, Snaplytics, a SaaS company offering Snapchat marketing insights to brands, agencies, and online influencers, is launching out of beta.

Posted Oct 27, 2016

Social media gives content a voice. It is one of the most effective tools for businesses to attract new customers, build loyalty, and increase conversions. Being social offers brands in any industry the opportunity to engage and interact with audiences. Here are six ideas you should consider when pairing content marketing with your social media strategies.

Posted Oct 27, 2016

Snapchat offers some obvious routes for a brand to gain exposure, and some are already mainstream: sponsored lenses, sponsored Geofilters, and Snap ads getting you in front of Snapchat's millions of users. If you're a smaller brand or interested in reaching Snapchat users in less conventional ways, we're ready to shine light on some corners of Snapchat you might not have considered in your marketing approach.

Posted Oct 21, 2016

LiveWorld, Inc., a social customer experience company, announced the launch of its new chatbot management tools for Facebook Messenger. This next-generation software enables brands to optimize interactions with customers at scale by enabling chatbots to automatically handoff to live human agents when needed and with contextual relevance.

Posted Oct 20, 2016

With less than 30 days until the election, check out the new NBC Politics Messenger bot from the NBC News Original Video team. The bot will offer users curated "afternoon editions" of native video elections content each weekday in Messenger in the lead up to Election Day.

Posted Oct 18, 2016

The advance of ad-blocking tools on mobile devices and browsers pushes publishers to find new ways to connect with consumers-especially Millennials. It's a generation that was born "in control," with an insatiable urge to experience content, not just consume it. It's also an audience segment that is constantly connected to their preferred social communities and networks--channels that have also become the chief referral sites for news and information.

Posted Oct 18, 2016

Veri, the soon-to-be-released platform connecting social celebrities and their fans, announced it has secured a multi-million dollar seed funding deal led by Montreal Alouettes owner and founding partner of McConnell Wetenhall & Co, Inc., Bob Wetenhall. The financing will help further develop the technology behind the beta version which is set for public launch later this year.

Posted Oct 11, 2016

Facebook began testing its platform for the workplace over a year ago—in fact, the Facebook team has had its own internal version for years—but now it says it have over 1,000 organizations on board. Today it announced that Workplace by Facebook is now open to everyone.

Posted Oct 10, 2016

YouTube recently introduced its new Community tab, a feature which helps channel owners interact with viewers outside of uploaded video content. Unfortunately, the new feature is currently only available to a select group of YouTube creators, but just because the Community tab isn't yet available to your business's channel doesn't mean you can't plan ahead on how to best use the feature.

Posted Oct 06, 2016

As reflected in the mega popularity of products like Instagram and Snapchat, today's users want to feel immersed in a visual experience. As they scroll through timelines and feeds brushing past photo after photo, consumers are forgoing language and pervasive sales pitches in favor of witnessing a brand interact with Facebook fans and Twitter followers. Localization is how you stand out, and visual content marketing is making it more achievable than ever before.

Posted Oct 05, 2016

Game streaming is big business, and now Facebook Live is getting in on the action—at least for Android game. The BlueStack desktop emulator for PC and Mac can stream your game play directly to Facebook Live.

Posted Sep 22, 2016

Video is taking over the web--especially the social web. Facebook continues to evolve its offerings while LinkedIn is just finally hopping on the video wagon. Here we discuss the differences that are pertinent to marketers.

Posted Sep 21, 2016

In many ways, of course, motivated fans who passionately engage with content are highly desirable, generating buzz and invaluable word-of-mouth. The danger is that, in the hands of an engaged fan, content can spiral out of control. There is a fine line-some would say no line at all-between passionate sharing and piracy, as well as between brand-enhancing homage and brand-damaging fan fiction or comedy mashups.

Posted Sep 13, 2016

The "Nielsen Global Trust in Advertising Survey" from 2012 indicated that 92% of global consumers said they trusted earned media-e.g., word-of-mouth and recommendations-more than any other form of advertising. That tendency bears fruit online. While there's definitely some marketing power and potential behind influencer marketers, it's important for marketers to understand that influencer marketing--or influence marketing--while it may have some unique nuances due to the online environment it exists in, isn't fundamentally different from the general marketing approaches and decisions they've been undertaking for years.

Posted Sep 05, 2016

This is what happens when you actually understand your audience. It's not about bombarding your customers with ads, no matter where they go, based on old behavior. It's about understanding their interests, and offering them new products or services that you think will be useful to them.

Posted Aug 31, 2016

Facebook announced it will be relying less on human curation for its Trending section, and turning to algorithms to help scale the feature. Facebook announced the Trending feature in 2014, but you may not be familiar with it because it still isn't available to everyone.

Posted Aug 30, 2016

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