Social Media and Communities

As social media professionals, we often like to imagine ourselves as iconoclast pioneers. To a large extent, 2014 has decisively disabused us of that illusion. We now have more than a decade of rigorous research by major think tanks that leads us to the same inevitable conclusion: On social media, the same basic rules of mass media still apply-very little ever goes viral, and the best way to achieve mass awareness and adoption is by securing the broadest possible reach. At the same time, the continuing evolution of the major social networking platforms is making it increasingly difficult to achieve mass reach solely through purely organic and earned media strategies.

Posted Dec 12, 2014

Check out these sites and technologies on the cutting edge of content.

Posted Dec 03, 2014

In its recent third quarter reporting, the company posted a 7% decrease in user engagement and a slide in growth of monthly active users: growth increased 23%, but that was down from 24% posted in the second quarter of 2014 and down from 38% reported in the third quarter of 2013. Consequently, Twitter's stock price has fallen in recent weeks, and the S&P downgraded Twitter's debt to junk status, describing the company's risk as significant. So, how did it come to this? Where did Twitter go wrong, and, more importantly, what can it do to right the ship and recruit new users?

Posted Nov 26, 2014

This online content thing is not as hard as everyone thinks. Don't get me wrong...it can, at times, be tough. Tough to get traffic. But I recently learned a universal law from my last post: the more you give, the more you get. In that last column, "8 Things I Learned from Analyzing My Tweets", I learned this incredibly valuable lesson. By simply relaying to the audience what I learned from a basic Twitter analysis (which provided tactical value and actionable content), I was rewarded with over 900 shares. More plainly put, I took the modest information from my head and shared it with an audience hungry for tips and tricks.

Posted Nov 25, 2014

Before Twitter and YouTube could respond, millions of users saw video of journalist James Foley being beheaded. An equally large number of people were privy to naked photos of celebrities on sites such as 4chan and reddit, after a hacker illegally stole the photos from the cloud. These were eventually removed, but not before a surprising controversy rose up around these instances: Should social media sites be in the business of censoring content-and, by extension, users?

Posted Nov 24, 2014

Kenshoo, a provider of predictive marketing software, and DataPop, a product advertising company focused on helping retailers better merchandise products, announced a new partnership. The partnership helps retailers drive sales by bridging data between search engine marketing and social media programs. The offering brings together Pinterest and Google Product Listing Ads (PLAs) data, capturing unique signals on consumer intent and identifying which products retailers should further promote across the two channels.

Posted Nov 06, 2014

Yesterday morning I jumped on Facebook to see what my friends had been up to over the weekend. There were a few fun posts, some pictures of autumn foliage and apple picking, a couple inspirational quotes or article links. And then, with little warning, I scrolled through at least six or seven ads in my newsfeed, one after the other. I had been shopping online the day before, and it seemed that everything I'd searched for was now showing up on my favorite social media site. A 15% off coupon for a yoga mat, a buy one get one free promotion for shoes, etc. When did Facebook turn into a giant billboard?

Posted Nov 06, 2014

Social media content can influence purchase decisions, but its role often goes uncredited since posts and tweets aren't usually the last click before a sale. "That's like only recognizing the pro basketball player who makes a shot, and completely disregarding the guy who's part of the assist," says Jason Cormier, co-founder of the digital marketing agency Room 214. New tools and strategies are changing the game, however, by enabling strong social content to more directly impact commerce.

Posted Nov 05, 2014

It's easy to forget what an important role social media plays in the media at large. When you're busy taking BuzzFeed quizzes on Facebook or sharing pictures of your cat on Instagram, it's hard to see these tools as anything but hives of narcissism. But as I write this column at the end of a long week filled with bad news, I can't help but think of social media as not only the best source for breaking news, but as the only truly free press left.

Posted Oct 28, 2014

Jay Izso, a psychological business consultant known as the Internet Doctor, has a new book on the way called Got Social Mediology? Using Psychology to Master Social Media Without Spending a Dime. Izso says that rather than engaging in paid-for, broadcast-style advertising, companies must understand the importance of understanding the psychology of the user, respecting the cultural nuances of each social media platform, and focusing on creating authentic relationships. EContent interviewed Izso about his approach to social media marketing.

Posted Oct 24, 2014

NUVI, a solution for real-time social media listening and reporting, announced two new features to help users better track and understand how their brands are profiled online. Those featured are a real time conversation feed and the option to schedule social media posts.

Posted Oct 23, 2014

I recently took a look at my Twitter analytics to understand what's working and what's not. I don't do this as much as I should.It turned out to be an extremely helpful exercise, and I learned a few things. Now I am sharing what I learned with you in the eight findings below.

Posted Oct 23, 2014

Social media monitoring really took off about five years ago with many companies hiring chief listening officers to bring the social media discussions into the boardroom. The job description was simple: monitor all forms of social media to see what the buzz was about the company and pass on any complaints, product ideas, or tips to various departments within the organization. However, as we get ready to turn the corner to 2015, some believe a CLO is too passive to be effective.

Posted Oct 22, 2014

Snap Skout, a media technology startup that intelligently connects businesses and consumers through relevant online content, announced it is changing the company name to Tack. The name change is effective immediately and reflects the company's mission to help local businesses stay firmly on the map.

Posted Oct 16, 2014

One of the major drawbacks of social media is that users have to wait for followers to be seen. Niume, a new interest-based social network, has been created to try and solve this problem. Niume addresses the need for a more instant, and interactive, social network. Users post in themed communities known as "circles" and the content is delivered to everyone following that circle. Posts can also be liked, shared, or "hyped" by the followers, all of whom have a shared interest in the subject.

Posted Oct 16, 2014

The most popular social networking apps were revealed by adjust, a leading mobile app attribution and analytics company. adjust analyzed 217,549 Social Networking and Communication apps across 155 Apple App Store countries and 157 Google Play storefront countries, focusing on a combination of the app store rank with the average of all ratings for the app given by customers.

Posted Oct 14, 2014

Sendible, a social media management software provider, announced the launch of Sendible 360, an all-in-one social media marketing platform. Sendible 360, the latest upgrade to the platform, enables organizations to engage with customers across multiple social media channels from a single dashboard.

Posted Oct 07, 2014

Technically, I'm still in the coveted 18- to 34-year-old marketing demographic. I've got another couple of years before all you marketers stop fighting so hard for my attention (and my dollars). From a purely practical point of view, I've never understood the clamor for youth dollars-mostly because they don't have any money. Sure, they're wanton spenders, but they don't have much money to begin with. And I'm not the only one who calls into question the time-honored tradition of chasing 18 to 34 year olds. According to a post on Villing & Company's blog, "By 2010, 50 percent of all consumer spending in America will be by people over the age of 50." In fact, that 50-plus age demographic already outspends the 18-34 group by more than $1 trillion per year. That's a lot of money.

Posted Sep 23, 2014

When Lucy Kemmitz stepped into the role of social media manager for Hilton Hotels & Resort, the first dedicated social position for the brand, she was able to craft her own job description. She says, "We have over 550 hotels around the world, and I have the task of training and educating each hotel in social media, working with regional teams that assist in rolling out different programs." Kemmitz works closely with a host of departments, not only in the Americas but across the world. "Making sure Hilton is top of mind in social is important not just in driving revenue, but in ensuring that guests and potential guests feel cared for," she says.

Posted Sep 12, 2014

For the two networks airing the tournament, Univision and ESPN, the matches are setting viewership records. The networks netted a combined average of 7.5 million viewers during the first 11 matches. During the opening match of the tournament, the two networks drew a larger average audience than any World Cup opener in the past 20 years. For the match between the U.S. and Ghana, the average audience across both networks was the second largest for a U.S. opening-round match in history. The largest was in 2010, but that match was aired on a Saturday on ABC, whereas this time it was on a Monday and in English on ESPN.

Posted Sep 09, 2014

Leave it to NPR to get me thinking. I recently heard a story that asked whether some images or videos, like that of the recent execution of journalist James Foley, should be censored by media outlets such as social media sites. The New York Post was vilified for running a picture taken of Foley just before he was murdered, while Twitter and YouTube both scrambled to remove videos of the event and suspend user accounts. Should social media sites have the right to censor content like this or any content at all?

Posted Sep 02, 2014

Have you ever wondered how many people really see your tweets? Then Twitter has the tool for you, a new publicly available analytics board. The tool isn't entirely new. It's been around for awhile but was only available to verified users and advertisers. Now, anyone can use it.

Posted Aug 28, 2014

The new Facebook Messenger App isn't exactly making a lot of friends among consumers. As we reported earlier, it has raised many privacy concerns. Not to mention the anger users expressed at having to download a separate app for something the flagship Facebook app had been doing just fine. Now, Facebook has responded to user concerns.

Posted Aug 28, 2014

Vine, the short video creation and sharing app, announced new editing and creation tools on its blog. Now users can use existing videos on their phones to create new Vines. They can also use a new editing tool to help create these new videos.

Posted Aug 21, 2014

Facebook warned users that it would be moving its messaging function out of its flagship mobile app and to its own app, but that didn't stop an outcry from happening when the change finally came. While the app quickly zoomed to the top of the iOS App Store charts it also received abysmal reviews-though some of those reviews seemed more like sour grapes than an actual critique of the app's functions. But privacy concerns are being raised as well.

Posted Aug 12, 2014

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