Richard McElroy

Richard McElroy is General Manager of the Innovation Center & Center of Excellence for Analytics at Calabrio.

Articles by Richard McElroy

Today's businesses face a new reality: customers now communicate via numerous digital self-service channels such as web, chat, and text. While 93% percent of organizations agree that providing a seamless quality experience across all channels is important, less than half actually think they're very effective in meeting that goal.
Editorial/Industry Insights - Posted Oct 10, 2018