Ruksana Hussain

Ruksana is a freelance writer based in Los Angeles. 

Articles by Ruksana Hussain

Chatbots are all the rage. Marketers and customer service professionals can't get enough of them, but chatbots are also popping up somewhere that is, perhaps, less expected. No less a venerable media institution than the BBC is using in-article chatbots to introduce readers to complex topics.
News/News Feature - Posted Apr 30, 2018