Jamie Manning

Articles by Jamie Manning

Managing a company's knowledge requires a very different set of skills than are typically found in a Web team. Chief among these is a complete obsession with the customer. As they make the transition from project-oriented production houses to trusted knowledge brokers, Web teams must learn to become obsessed with their own customers, those employees that have the knowledge to help a company prosper in an increasingly competitive global marketplace.
Editorial/Feature - January 2002 Issue, Posted Jan 01, 2002