Tony Byrne

Tony Byrne is Founder and Editor of CMS Watch, which publishes vendor-neutral technology evaluations, including The CMS Report, Enterprise Search Report, and Records Management Report.

Comments? Email letters to the editor.

Articles by Tony Byrne

Real Story Group Founder Tony Byrne explores journey orchestration and decisioning for omnichannel content platforms in this clip from his presentation at Digital Experience 2019.
Editorial/Feature - Posted Jul 05, 2019
Real Story Group Founder Tony Byrne identifies the four platforms that underpin omnichannel architectures in the enterprise in this clip from his presentation at Digital Experience 2019.
Editorial/Feature - Posted Jun 28, 2019
In September, Adobe Systems, Inc. shook up more than one marketplace when it announced its acquisition of web analytics vendor Omniture, Inc.
Column/Technology Watch - December 2009 Issue, Posted Nov 24, 2009
I don't know of a single major enterprise that isn't experimenting with social computing behind the firewall. Every one of those organizations is also surely trying to figure out the best way to obtain business value at a time when "Enterprise 2.0 best practices" seem very circumstantial. I'll propose a simple way to look at the challenge: The things you need to do for successful social computing within the enterprise are the exact same things you need to do to build an effective intranet (and vice versa).
Column/Technology Watch - November 2009 Issue, Posted Nov 09, 2009
Can social software consistently bring real ROI?
Column/Technology Watch - September 2009 Issue, Posted Sep 14, 2009
In a January memorandum titled "Transparency and Open Government" (, President Barack Obama called for greater transparency in making information available online as well as more citizen participation in federal websites. Experience from the private sector suggests that executing on a strategy of greater transparency combined with public participation will be difficult. Technology vendors talk a good game about offering a unified solution to this challenge, but their architectures have not caught up with their marketing here.
Column/Technology Watch - June 2009 Issue, Posted Jun 10, 2009
The cloud seems to be manna to most analysts, investors, and vendors these days. As my colleague Alan Pelz-Sharpe writes, "It's a great term, ‘Cloud Computing,' since it conjures up visions of an invisible internet—an ether-like zone in the sky where computing power and storage is unfettered by the petty restrictions of boxes, cables, and technicians. Cloud computing sounds fluffy, it sounds cool, it sounds limitless, it sounds like the future."
Column/Technology Watch - Posted Apr 13, 2009
Open source software always seems attractive because of the absence of license fees. However, as we'll see, not all open source tools are free of cost, and, at the end of the day, you may actually spend more money going the open source route.
Editorial/Feature - March 2009 Issue, Posted Mar 13, 2009
Blogging has always been controversial, but the newest critique argues that you should pursue a leaner, sexier alternative: "microblogging." Microblogging can take many forms on the public internet or within the firewall. You can microblog most famously via Twitter "Tweets," Facebook status messages, or various other similar services.
Column/Technology Watch - January/February 2009 Issue, Posted Feb 02, 2009
A significant segment of the enterprise social software landscape has gone comparatively under-reported: white label community services. These commercial offerings allow companies to use their platforms to create branded online communities. They employ a mixture of social applications—discussion, blogs, podcasting, profiles, tagging, rating, and so on—to get customers, partners, and employees interacting.
Column/Technology Watch - December 2008 Issue, Posted Dec 01, 2008
Managing content and measuring results have been two distinct domains. Increasingly, the two are converging, as site publishers and marketers seek to take action based on measurable results.
Editorial/Feature - October 2007 Issue, Posted Oct 02, 2007
In the days of the dot-com bubble, many people believed that web content management (WCM) was just a hype-induced fad that would never become more than just “document management for the web.” But WCM technology has bounced back from the dot-com bust, underwriting thousands of vendors around the world. Those vendors are growing, which means that people are buying. WCM is back.
Editorial/Feature - June 2007 Issue, Posted Jun 01, 2007
Large mergers this year at the top of the content technologies marketplace have led some to opine that these markets are finally maturing. I’m not so sure. Large mergers this year at the top of the content technologies marketplace (IBM swallowing FileNet, Open Text buying Hummingbird, Autonomy taking Verity) have led some to opine that these markets are finally maturing. I’m not so sure.
Editorial/Feature - December 2006 Issue, Posted Nov 27, 2006
Though the term portal remains a broadly misused word, enterprise IT leaders consistently rank portal technology near the top of their investment plans. So it’s no surprise that open source portal projects are trying to claim their share of the buzz.
Editorial/Feature - July/August 2006 Issue, Posted Jul 18, 2006
In Part I of this series, Byrne looked at CMS interfaces and found that users tend to come to CMS projects with diverse expectations, so vendors often struggle to match their product out of the box to a prospective customer’s particular scenarios. In Part II, he examines CMS usability through the lens of system functionality. tony byrne
Editorial/Feature - May 2005 Issue, Posted May 04, 2005
Much of the impetus for examining CMS usability has come from systems users themselves, but as customer cries grow louder, vendors are examining the very meaning of usability. In this first of two articles, I’ll offer a general introduction to the problem of CMS usability with a focus on contributor interfaces.
Editorial/Feature - March 2005 Issue, Posted Mar 17, 2005
While all enterprise-level IT projects prove to be difficult and risky undertakings, a deeper examination of the ECM challenge in particular will reveal an endemic inattention to its critical corollary: the need for Enterprise Information Architecture.
Editorial/Feature - May 2004 Issue, Posted May 05, 2004
There is a strong case for everyday organizations to syndicate their content. Producing high-quality content for a Web site is expensive, so why not realize more value from it by distributing the information as widely as possible?
Editorial/Feature - June 2003 Issue, Posted Jun 19, 2003
In their potential breadth and complexity, the new breed of Content Integration solutions resemble their older Enterprise Application Integration (EAI) analogues from the data world, but CI tools also bring their own unique dimensions related to the way contemporary organizations want to use content.
Editorial/Feature - March 2003 Issue, Posted Apr 08, 2003
If, while envisioning this new CMS-empowered world, you are experiencing a feeling like the cavalry has just arrived, it's with good reason. Powerful tools can help you "liberate" your ever-growing store of content from its original context and format. CMS can enable the ikind of reusability that gets you closer to the goal of true multichannel publishing.
Editorial/Feature - September 2002 Issue, Posted Sep 01, 2002
Predictions of consolidation in the Content Management (CM) vendor arena have appeared in nearly every major industry prognosis over the past two years. Gartner Group, for example, recently reiterated its prediction that half the CM vendors in existence in mid-2001 would leave the marketplace by the end of 2002. But the reports of CM's death have been greatly exaggerated because despite these consolidation predictions, the number of CM vendors has continued to rise.
Editorial/Feature - April 2002 Issue, Posted Apr 01, 2002