When people hear the word search, they think web search. For better or worse, their minds go to a single blank box in which they key in one or two words, hit Enter, and are then barraged with an incomprehensible quantity of results. If the searcher is lucky, the information they need will be found on the first page or two. If not, they may just abandon hope.
Also for better or worse, this search experience is often what workers expect (and, unfortunately, sometimes get) behind the firewall. However, the fact is that inside the enterprise, knowledge seekers need more than an empty box to get them started on an effective search and need a useable, useful set of results returned.
While the comfort and familiarity of the web search experience may be what users think they want at work, the reality is that they need to make effective, efficient forays into information repositories that deliver the most reliable content, exactly when they need it. Yet despite the fact that information inside organizations is more structured than that found on the open web, that structure doesn’t necessarily make it easier to find and does not guarantee effective search results.
Luckily, technology and content vendors are throwing their resources into helping knowledge seekers do more than just unearth masses of information; they are working hard to help equip individuals to more optimally search for what they need and are attacking the problem from all sides—from search interfaces, to content management and integration. Here we offer two white papers from such solution providers, working hard to help employees find their way past a blank search-query box and wade through the masses of information available to navigate a path to success.