iPhrase Technologies Acquires Banter, Inc.

Jan 13, 2004


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iPhrase Technologies, Inc., a provider of search and online customer interaction solutions, has announced the acquisition of San Francisco-based Banter Systems, Inc., a provider of automatic classification software used to understand unstructured content and informal communications. iPhrase acquired Banter in an all-stock transaction. iPhrase acquired all of Banter's technology assets, customers, partner relationships, and employees, including Banter's Israeli-based research and development team. James C. Hale from FTVentures, an investor in Banter, will be joining iPhrase's board of directors. The acquisition has closed and Banter's integration into iPhrase is underway. iPhrase will maintain its current Cambridge, Massachusetts headquarters. Product synergies are expected to allow iPhrase customers to integrate and optimize efficiencies in self-service and assisted service channels. The acquisition allows iPhrase to extend its NLP support from Web based interactions to email, chat, and secure messaging, adds automated classification capabilities, and extends its partner coverage from the Web Infrastructure segment into the CRM market.  

(http://www.banter.com), (http://www.iphrase.com)