harmon.ie Launches Solution to Connect Emails to Microsoft Teams

Oct 17, 2019


harmon.ie, a provider of user experience solutions for Microsoft 365 enterprises, announced the launch of SmartAssistant,a product to link an organization’s internal staff conversations and external communications in Office 365, by intelligently connecting emails, documents, and Microsoft Teams conversations.

Teams is the fastest growing business app in Microsoft history. A recent survey commissioned by harmon.ie found that out of almost 400 respondents, more than 50% use Microsoft Teams more than half of their workday, and only 7% do not use Teams at all. Teams is used mainly for internal office communication, while email is used for both internal and external communication with customers, vendors, and other contacts. The gap between internal and external communication in the enterprise leads to information being scattered across multiple Microsoft apps, which can quickly become a nightmare of disconnected conversations. An urgent customer request for assistance received via email that is discussed via an internal Teams conversation, can quickly become a problem when the case needs to be referenced later, or the complete data must be produced for governance or compliance purposes. 

SmartAssistant includes the following new features to connect email and Teams conversations:

  • Drag and drop emails and attachments from Outlook directly to a Teams channel
  • Seamless Outlook/Teams transitions
  • harmon.ie supports “in-place” record management
  • Automatic Team alerts
  • Descriptive Labels 
  • harmon.ie “Teams” Outlook tab

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