ePeople Announces OEM Agreement with Verity

Jan 31, 2003


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ePeople has signed an OEM agreement with Verity Inc, which includes the integration of Verity K2 Developer's search, classification, and personalization technologies into ePeople Teamwork, a Web-based collaborative support application. Verity K2 Developer is intended to increase the power and flexibility of ePeople Teamwork's recently announced Knowledge Automation feature, which automatically captures and shares key information to expedite the issue resolution process. ePeople Teamwork is designed to enable customer support organizations to improve customer satisfaction by continuously reducing resolution time and improving the quality of responses to issues, thereby reducing the total cost of support.

(http://www.epeople.com), (http://www.verity.com)