dinCloud Introduces New Virtual Robot

Jul 18, 2017


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dinCloud announced the availability of a full-service virtual robot. Dubbed “James”, the virtual robot runs in the cloud, as a service, and requires no coding or configuration by customers. James will help organizations deliver a better customer experience to employees and customers.

James is tasked with testing and documenting the performance and availability of services that are important to an organization. For example, James can validate the customer experience on an e-commerce site, the payroll calculation process in an organization’s ERP software, or other critical services. James can test the user experience 24/7 on systems such as SAP, Salesforce, Sage, and Microsoft Dynamics.

Traditional methods used today, such as monitoring tools, have a system-level perspective. dinCloud’s virtual robot service sees through the eyes of the user. Additionally, all setup, configuration, changes, and maintenance are performed by dinCloud. Customers have a dashboard for reviewing performance real-time and also receive alerts via email or text based on thresholds that dinCloud helps users establish.

(dinCloud.com)