VirtualTone Integrates Web-Based Phone System with ConnectWise

Jan 04, 2011

ConnectWise, a business management solution designed for IT service providers, announced that it has completed integration with VirtualTone, a dedicated VoIP business solution. VTone Sidebar allows for the integration of VirtualTone's inbound and outbound IP calling capabilities with ConnectWise's Business Automation Software.

The VTone SideBar works by instantly searching a partner's company database, then retrieving and displaying customer information in the ConnectWise Company Screen directly on the sales or technical agent's computer. The sidebar handles inbound and outbound calls without any special drivers, and can run on Windows, OSX and Linux.