Verint to Acquire ForeSee

Dec 19, 2018

Verint Systems Inc. , The Customer Engagement Company, announced the signing of a definitive agreement to acquire ForeSee, a cloud voice of the customer (VoC) vendor. The Verint-ForeSee combination will create the market’s most comprehensive omnichannel cloud VoC portfolio available—an analytics-rich offering that will allow organizations to better measure and understand customer experiences and prioritize the improvements that will have the greatest business impact. 

The acquisition will add ForeSee’s causal modeling, predictive analytics, and benchmarking to Verint’s existing omnichannel VoC portfolio. The combination, according to the company, will create a new standard for customer experience (CX), marketing, and operational executives who want a unified view of the voice of their customers across digital, voice, surveys, email, chat, and social media. Both Verint and ForeSee customers will benefit from an innovative vision, backed by the resources and commitment to building the next generation of VoC solutions for organizations looking to elevate their customer experience.

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