Open Text Corporation, provider of Livelink collaboration and content management software, has announced that the U.S. Equal Employment Opportunity Commission (EEOC) has deployed Livelink as a first step in complying with the Federal Government Paperwork Elimination Act (GPEA) pertaining to electronic information management and process streamlining of its internal business processes.
Headquartered in Washington, D.C., the EEOC coordinates all federal equal employment opportunity regulations, practices, and policies through the operations of 51 field offices nationwide. The Commission interprets and enforces employment discrimination laws, monitors the federal sector employment discrimination program, provides funding and support to state and local Fair Employment Practices Agencies (FEPAs), and sponsors outreach and technical assistance programs. To support federal requirements for electronic information management, Open Text Affinity Partner, Momentum Systems Inc., designed and implemented an integrated solution for tracking inquiries and correspondence coming into the EEOC from the public, members of Congress, White House, other EEOC offices and government Agencies.
Facilitating the electronic storage, sharing, and management of EEOC information and processes, Livelink serves as the foundation for the correspondence tracking system. Introduced as a pilot project over a year ago, the Livelink solution manages all correspondence information electronically. It automatically generates editable form letter replies to inquiries and uses Livelink workflow functionality to establish an automated, online business process for making certain that inquiry responses are forwarded to and handled by the appropriate people within a predetermined amount of time.