Time Warner Cable said it lost around 128,000 residential subscribers in 3Q 2011, but added 89,000 internet services customers, according to paidContent. At the end of the quarter, 11.9 million customers subscribed to video, while internet services had 9.8 million subscribers. CEO Glenn Britt calls the phenomenon "cord-cutting" and says that other cable companies are seeing similar trends.
Online video services like Roku and Netflix are less expensive than video subscriptions, and Time Warner Cable says it is working to improve its iPad app and expand to other tablets. The app allows authenticated viewing over the company's Wi-Fi connection.
Other results from 3Q 2011 indicate that Time Warner Cable's revenue from business services increased 35%, but advertising revenue slipped 3%.