Talisma Corporation, a provider of customer interaction management solutions, and salesforce.com, a provider of on-demand customer relationship management (CRM), have announced Talisma Knowledgebase for salesforce.com's AppExchange. This solution is designed to deliver enterprise-class Web self-service, search, knowledge management, and document management in one solution that integrates from anywhere within Salesforce.
With AppExchange, salesforce.com customers now have access to new applications that brings salesforce.com to an entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can add any number of new on-demand applications to their existing Salesforce deployments. Talisma offers a suite of Customer Interaction Management (CIM) products, including email, chat, phone, and other collaboration tools that can help companies optimize contact centers' efficiency and effectiveness. AppExchange enables on-demand applications to be shared, exchanged, and installed with one click into any salesforce.com account. Talisma Knowledgebase for AppExchange is immediately available for test drive and deployment.