Talisma Launches CIM 7.0

Feb 28, 2006

Talisma, a provider of Multi-channel Constituent Relationship Management (CRM) solutions, has launched Talisma CIM 7.0. The product suite includes: Blended channels that integrate a common knowledgebase across the contact center for chat, email, phone, and Web self-service; Customer interaction hub delivering a common interface that can facilitate transfer and escalation between channels and houses a workflow engine supporting business rules and routing routines; Access to data stored in third party systems, such as CRM or ERP solutions; Hundreds of real time, historical, and cross channel reports; On-demand or Onsite deployments available; and enhanced features across the channels.