Talisma Corporation, a provider of customer interaction management solutions, has announced the immediate availability of Talisma Professional Edition for small and mid-sized companies and departments within large enterprises. Talisma's new applications offer single or multiple online communication channels, such as self-service, chat, and email.
Talisma Professional Edition includes Talisma Email, Talisma Chat, Talisma Telephony, and Talisma Knowledgebase/Web self-service. These solutions enable small and mid-size organizations the ability to offer customer service regardless of whether there's one customer service agent or many working from a small office, a dedicated call center, or from remote locations. As part of this turnkey solution, Talisma is offering complimentary initial and ongoing Web-based training courses. Talisma Professional Edition communication channels can be delivered as on-demand or onsite applications and are designed to stand alone or work together as an integrated suite. Channels and users can be added, as needed. Also available as a host-to-own, Talisma Professional Edition can transition from an on-demand to onsite solution, as a company's Internet Technology needs change.
Talisma Professional Edition includes: Talisma Professional Chat, designed to facilitate real-time resolutions. End-customers receive instant access to live proactive and reactive service and agents gain the ability to chat with multiple users simultaneously. The cost starts at a one-time $700/per user fee for onsite and $60 per user/month for on-demand; Talisma Professional Edition Email, designed to enable a small business to respond to high volumes of emails. Smart routing and automated responses can help improve productivity and increase first-contact resolution rates. The cost starts at a one-time $700/per user fee for onsite and $60 per user/month for on-demand; Talisma Professional Phone provides agents with a single view workspace for critical information such as customer history and scripts and integrates with legacy telephony technology. The cost starts at a one-time $700/per user fee for onsite and $60 per user/month for on demand; Talisma Knowledgebase & Web Self Service offer customers a reliable source of answers to commonly asked questions, deflecting inbound calls, and enabling a customer interaction channel. For agent assisted customer support, Talisma Knowledgebase can decrease call times, reduce escalations, and increase first-call resolution rates. The cost starts at a one- time $4,995 fee for onsite and $400 per month for on-demand; and Talisma Professional Edition CIM Suite, which delivers an integrated customer communications solution for a multi-channel customer experience. The cost starts at a one time $1,600 fee per user for onsite and $150 per month for on-demand. Talisma is offering a free 30-day trial.