Socialbakers Announces Product Integration with Salesforce Sales Cloud and Service Cloud

Jun 20, 2019

Socialbakers, an AI-powered social media marketing platform, announced a product integration with Salesforce, the global leader in CRM, to improve how brands manage their social community and customer care processes. The integration streamlines the handover of support issues, so that audiences and customers benefit from a cohesive brand experience.

With this integration, businesses will now be able to deliver a unified, cross-channel customer experience, aligning social community engagement with tangible business outcomes. Businesses will be able to reduce both response and resolution times and increase the cooperation and effectiveness of marketing and customer care teams—key for fostering a satisfied, loyal customer base.

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