SirsiDynix, a provider of strategic technology solutions for libraries, has announced the expansion of its service level commitments for clients in the United States and Canada. The commitments now apply to Horizon and Dynix users, as well as update the commitments established with Unicorn users in 2003. Plans are being made to expand this service to SirsiDynix clients around the world.
Service level commitments are designed to ensure SirsiDynix clients receive timely service from SirsiDynix Client Care, Consulting Services, Education Services, and Implementation Services. They establish a set of minimum standards for client interactions with SirsiDynix, provide detailed turnaround times for resolution and help SirsiDynix measure its progress in improving client satisfaction.