SOCi Releases SOCi Go Enabling Multi-Location Brands to Access and Manage Social Content, Conversations, and Reviews from Anywhere

Sep 18, 2018

SOCi, Inc., a provder of social media and reputation management for multi-location brands, announced the launch of its new mobile app SOCi Go, allowing both corporate and local representatives of multi-location brands to leverage the company’s award-winning social and reputation management software from the palm of their hand.

Brands are under increasing pressure to not only be present across a growing number of consumer search, social, and review sites such as Facebook, Google My Business, and Yelp, but also be actively engaged in the real-time conversations, questions, and reviews taking place there. In fact, the latest research found that 75% of customers who post a critical review expect to hear back from the brand; 40% want a response within 24 hours. This pressure is exponential for multi-location brands who manage hundreds, sometimes thousands, of pages and conversations.

SOCi Go was developed to help both corporate and local brand representatives quickly access these critical conversations as they happen, allowing users to react and respond to customer feedback—no matter where it’s happening—in real-time. In addition, the app provides access to the most important features of the SOCi platform mobile optimized for speed and efficiency including creating and scheduling localized content and monitoring data and analytics in just a few clicks. With the app, brands can improve their feedback response time.

Related Articles

patchVantage extends tool suite to meet growing demands for security and compliance.
Advisors from Coinbase, Amazon Video, Netflix, NBC Universal, and two-time Oscar Award winner back next-generation Blockchain Video Entertainment Marketplace.
Web Content Management, translation and hosting platform available to SDL customers aspiring to move into China and Asia.