Global information management provider SDL announced a product content maturity model to help its customers assess the best way to leverage structured product content throughout the organization. Rather than using traditional technical documentation in manuals and guides, dynamic, live product content may help improve customer engagement and may be more effective.
The maturity model outlines a company's general steps, including moving from traditional technical content to structured content, breaking down content silos within the organization, and engaging customers with tailored information. The delivery of relevant, interactive content is anticipated to drive down support calls.
SDL also launched new releases of SDL Trisoft and SDL LiveContent, products from its solutions suite, which support customers whose online viewers expect access to specific technical information over any device. The new offerings are designed to help companies share information efficiently across silos and create dynamic, accurate, and up-to-date documents for viewer consumption.
In other SDL news, the company released SDL Global Authoring Management System 2010 SP2, which is designed to create a better customer experience with technical content optimized for localized search. The new release features AutoSuggest predictive text technology, integration with SDL's language technology portfolio, support for German linguistic analysis, and support for PTC Arbortext Editor 6.0.