SDL LiveContent, a new family of software products, debuted, empowering companies to meet their customers' needs to find the right technical information through all the relevant touch points in the customer journey. An SDL survey conducted in August 2012 found that 79% of respondents agreed that high-quality product information makes it more likely they will purchase additional products from the same manufacturer and 87% agreed that high-quality product information makes it easier for them to solve service problems on their own.
SDL LiveContent gives developers of technical content an integrated end-to-end solution that harnesses the power of XML for authoring, collaboration, and customer-facing delivery. Replacing ad hoc tools and processes traditionally used in the past, SDL LiveContent lets companies benefit from better quality content, faster time to delivery and improved findability. SDL LiveContent is comprised of the following components: SDL LiveContent Create, SDL LiveContent Architect, SDL LiveContent Reach.