SAP Extends Customer Engagement Portfolio with New Microservices-Based Revenue Cloud Solution

Mar 14, 2017

SAP SE announced the extension of its customer engagement and commerce cloud suite with the availability of the SAP Hybris Revenue Cloud solution. SAP Hybris Revenue Cloud says it goes beyond the quote-to-cash process with new capabilities for order configuration, pricing, quoting, order orchestration, and subscription billing — all in the cloud.

Financial data and operational data are often siloed. With SAP Hybris Revenue Cloud, customers can connect to SAP S/4HANA for a single view, providing flexible, simplified reporting, and improved automation to better track and manage the health of customer relationships and their overall business. In addition, SAP Hybris Revenue Cloud enables handling of orders across multiple fulfillment and service delivery platforms.

SAP Hybris Revenue Cloud works as a stand-alone solution connected to an enterprise’s existing IT systems, or it can be operated as an integral part of the SAP Hybris cloud portfolio. This gives enterprises an end-to-end commerce solution that enables customer engagement across channels and devices, and allows them to respond to changing customer needs, such as by providing initial offers and cross-sell, up-sell and down-sell options. Importantly, it allows customers to build new subscription- and usage-based offers grounded on deep customer insights.