RightNow has signed a definitive agreement to acquire HiveLive, Inc., a social platform provider. The acquisition will combine RightNow's on demand customer relationship management (CRM) program with HiveLive's customer support platform and communities.
Under the terms of the agreement, RightNow will acquire all HiveLive stock for approximately $6 million in cash, RightNow expects to close the transaction next week and have it recorded in its Sept. 30 quarter end financial statements.
RightNow believes that by adding the HiveLive platform, RightNow will deliver the broadest social CRM solution in the marketplace. The HiveLive platform is available immediately following the acquisition and will be integrated into RightNow by November.
The HiveLive platform allows companies to: Implement prebuilt communities for customer support, engagement and loyalty, and ideation; Configure these communities for unique business needs; Incorporate forums, blogs, ideation, question and answer dialogues, media sharing, etc.; and Integrate customer generated content into the market-leading RightNow knowledge base.