Provenir's Platform Aims to Solve the Customer Engagement Paradox

Jun 20, 2013

So many customer communications solutions - so little real customer engagement. Quite the paradox given today's always-connected, omni-channel customer. But Provenir launched a new customer listening division, dedicated to the growing adoption of its new Omni-channel Customer Listening and Engagement platform

Rather than add another single-channel point solution to brands' already complex marketing arsenal, Provenir's platform acts as the "glue" between existing campaign management, analytics, and communications systems, allowing brands to connect the customer experience and interaction sequence with every channel the customer is using.