Oracle and InQuira Partner for CRM On Demand

Sep 11, 2009

Oracle announced the availability of an integrated service combining the capabilities of Oracle CRM On Demand with InQuira's On Demand Web self-service applications. The integrated, on demand service enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive an overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.