Oracle and InQuira Partner for CRM On Demand

Sep 11, 2009


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Oracle announced the availability of an integrated service combining the capabilities of Oracle CRM On Demand with InQuira's On Demand Web self-service applications. The integrated, on demand service enables customers to go seamlessly from self-service to live agent-assisted service. Service agents receive an overall view of customer issues and actions taken, providing a consistent experience across Web, phone and community-based channels.

(www.oracle.com; www.inquira.com)