Text has announced an Office Business Application (OBA) designed for accessing and managing customer information. One of the first OBAs built upon the 2007 Microsoft Office system to be commercially available, Open Text's Livelink ECM - Customer Information Management (CIM) is designed so users of Microsoft Office applications can view information associated with customers. Livelink ECM -Customer Information Management has been designed to list all documents including shipping details, contracts, or purchase orders for raw materials found after checking keywords in incoming emails. The documents and data may come from several different sources, including SAP applications and production planning systems. Open Text offers a number of extensions and connectors designed to enable Open Text partners and customers to build enterprise-scale OBAs incorporating the same technology platform as Open Text's customer information management solution, including connectors to Open Text Livelink ECM, and SAP applications. Open Text's OBA solutions build on the company's content management expertise, are intended to close working relationship with Microsoft. Open Text works closely with SAP as an SAP Software Partner.