Nexidia, a provider of audio search and speech analytics solutions for government intelligence, contact center management, and Internet media, has announced the availability of Nexidia Enterprise Speech Intelligence (ESI) 6.0.
From a single CPU, Nexidia ESI can index recorded audio at 63 times faster than the spoken word. Additionally, audio search speed is now 120,000 times faster than the spoken word. Nexidia ESI 6.0 premieres Forensic Search, a feature that allows both power users and casual users to ad-hoc search large sets of audio. Forensic Search enables the system to ‘learn' search patterns within the organization and tune and adapt the application. Nexidia ESI utilizes the company's Phonetic Search Engine (PSE) technology, which enables audio search by using phonemes--the smallest unit of human speech. The Nexidia technology supports all audio qualities and audio variances such as a speaker's age, gender, accent, language, and dialect. Searches using phoneme pattern matching are executed on all words and phrases including blended words, proper names, slang, code words, nonstandard grammar patterns, and ad-hoc use of different languages.
Nexidia ESI offers reports such as dashboards, metric trends, metric correlations, average call handle times, agent call handle times, media replays, and ad hoc searches. Nexidia ESI 6.0 supports 19 languages and is available now.