Nexidia Releases Language Assessor

Jun 29, 2007

Nexidia has announced the availability of Nexidia Language Assessor, designed for organizations to automate language assessment as part of CSR (Customer Service Representative) recruiting and ongoing training. Nexidia Language Assessor automates the language skills assessment process, with application of language standards. Nexidia Language Assessor has been designed to compare candidates’ recorded reading of a script to the phonetic standard of that language, measuring the quality of pronunciation and fluency. Call centers will also be able to use the technology for ongoing training to assist CSRs’ language skills by showing exact areas where improvement is needed. Nexidia Language Assessor is available in all 33 languages supported by Nexidia.