Nexidia Introduces ESI

Oct 27, 2009

Nexidia has unveiled ESI-Monitor, which integrates into the newly launched ESI-Capture and is part of the flagship Enterprise Speech Intelligence (ESI) software suite. With ESI-Monitor, call centers now have access to real-time monitoring of customer/agent interactions and can apply speech analytics during the actual call.

Nexidia also announced the first application to be built with ESI-Monitor, Agent Assist, which identifies specific topics spoken during a customer call and automatically serves up related content to the agent.