Nexidia has unveiled ESI-Monitor, which integrates into the newly launched ESI-Capture and is part of the flagship Enterprise Speech Intelligence (ESI) software suite. With ESI-Monitor, call centers now have access to real-time monitoring of customer/agent interactions and can apply speech analytics during the actual call.

Nexidia also announced the first application to be built with ESI-Monitor, Agent Assist, which identifies specific topics spoken during a customer call and automatically serves up related content to the agent.

(www.nexidia.com)

News relevant to the digital content industry and enterprise digital content is posted several times a week on www.econtentmag.com, in addition to the news section that appears every month in the pages of EContent magazine. If you have comments please email ecletters@infotoday.com.