Nexidia Announces Release of Enterprise Speech Intelligence 7.0

Aug 22, 2008

Nexidia, the provider of audio search and speech analytics solutions, announced the release of Nexidia Enterprise Speech Intelligence (ESI) 7.0, the latest version of its speech analytics solution. New dashboards enable users to pinpoint "hot spots" driving call volume, while reporting features reveal the critical factors impacting service levels, talk times, agent & team performance, among other key metrics.