New Study Identifies Key Role Identity Resolution Plays in Cross-Media Measurement

Oct 11, 2017

LiveRamp, an Acxiom company and leading provider of omnichannel identity resolution, announced the availability of the 2017 State of People-Based Measurement Report, conducted by Wakefield Research. The study, which surveyed 500 marketing and advertising senior professionals across the U.S., examines the industry’s current perception and implementation of “people-based” measurement, defined as the use of anonymized consumer identity data to better measure the omnichannel impact of marketing.

Findings highlight that as consumer media consumption continues to fragment across digital channels, the accuracy of marketing measurement--ranging from single-channel campaign effectiveness to more complex forms of cross-channel mix and attribution modeling–is materially degraded without the ability to recognize consumers on digital devices.

Key insights from the study include the following:

Identity Resolution is Key to Accurate Measurement: 94% of marketing professionals report that a lack of “people-based” measurement capabilities makes it more difficult to create a complete view of cross-media exposure and link that view to performance metrics--such as sales and brand lift--to accurately assess marketing ROI.

There are Common Challenges Organizations Face in Implementing People-Based Measurement: These challenges include not having the ability to link disparate data sets together for analysis (49%), not having identity resolution technology (48%), not knowing where to get started (42%) and not having access to enough offline sales data (42%).

People-Based Measurement is the Starting Point for Creating Better Customer Experiences and Unlocking the Value of Data: Marketers and advertisers indicate the benefits of implementing people-based measurement extend beyond calculating campaign ROI:

  • 75% of respondents indicate it will help them improve targeting and/or real-time campaign optimization
  • 72% of respondents indicate it will help them optimize customer and prospect insights and improve product strategy, and/or improve the consumer experience
  • 96% of respondents indicate identity resolution will be key to unlocking the value of their company’s data assets in the coming years

While People Based-Measurement is not Yet Widely Implemented, There is Increased Investment on the Horizon: Nearly 70% of marketing and advertising professionals share that they have not yet implemented people-based measurement but plan to in the next three years. Additionally, over the next three years, 56% of respondents report that they plan to increase their in-house analytics capabilities, while 52% plan to invest more in marketing analytics technology.