New Chatmeter Report Unveils2018 Retail Reputation Insights Report

Feb 06, 2018

Chatmeter, a provider of local search marketing and review management, unveiled its 2018 Retail Reputation Insights Report. Whether it’s Super Bowl weekend, Valentine’s Day, back-to-school shopping or preparing for next year’s holidays, seasonal shopping spikes represent massive revenue opportunities for retailers, chains, hotels, and restaurants. However, many national brands struggle to optimize their online channels to increase sales through improved local SEO, sharing positive reviews and frequently updated local listings.  

Addressing these underutilized yet powerful revenue drivers, Chatmeter tapped into Chatmeter Pulse, its built in-house Artificial Intelligence engine to analyze the results of tens of thousands of retail locations and hundreds of thousands of consumer reviews during the recent record shopping season. The Chatmeter report reveals strong brick and mortar retailers are embracing their local stores and fighting Amazon and other e-commerce giants back by focusing on the areas that allow them to differentiate and compete.   

This inaugural report comes in advance of its upcoming Knowledge Center debut, which will feature additional insights and ongoing tips and resources for brands at all stages of their local search and online review management.