LiveWorld Platform Announces Additions

May 11, 2017


LiveWorld, Inc., the social customer experience company, announced the expansion of messaging platforms supported through its comprehensive conversation management software. The SaaS platform enables brands to engage and converse 1-on-1 with new audiences, manage all their social media and messaging channels worldwide, and deliver more impactful conversational marketing campaigns.

LiveWorld empowers companies to increase personalized engagements across the customer journey through direct messaging channels. This expansion allows brands to extend their global and demographic reach across additional social media and messaging platforms, and drive engagement within a single interface. LiveWorld now supports Skype, Kik, LINE, SMS, and Viber, allowing marketers to engage with new audiences in specific geographies and demographics. In addition, brands can converse with their customers over their preferred messaging channel, such as Messenger or WeChat, while respecting the customer’s need to be receiving transaction or tracking updates on a different channel, such as SMS. This latest evolution comes less than two months after LiveWorld announced its support of WeChat, Telegram and web chat.