LiveWorld Launches SaaS Application to Manage Messenger Chatbots

Oct 20, 2016

LiveWorld, Inc., a social customer experience company, announced the launch of its new chatbot management tools for Facebook Messenger. This next-generation software enables brands to optimize interactions with customers at scale by enabling chatbots to automatically handoff to live human agents when needed and with contextual relevance. Brands can now conduct one-on-one conversations with customers in real-time across marketing and customer service, with integration support for CRM and help desk applications.

The new LiveWorld platform facilitates conversations in Messenger with tools to track, escalate, engage, and manage chatbot and brand interactions that elevate and extend the effectiveness of their programs. The solution offers brands and developers an open API to integrate their chatbots with the platform.

The LiveWorld software includes:

  • Chatbot team collaboration framework
  • Conversation tracking and resolution management
  • Customer profile development and CRM platform integration
  • Open API
  • Integrated multi-channel support