Lionbridge Announces GeoFluent Partnership Agreement with BETSOL

Jun 16, 2016

Lionbridge Technologies, Inc., announced that it has signed a partnership with BETSOL, a provider of technology and staffing solutions for contact centers. With the agreement, BETSOL will resell Lionbridge's GeoFluent real-time translation solution to provide clients with omni-lingual support across their self-service, chat and agent-assisted digital channels, including chat. This allows BETSOL customers to increase customer satisfaction (CSAT) using their existing chat platform and without having to hire bi-lingual agents.  

GeoFluent's multi-channel support allows organizations to engage consistently with customers and prospects in their preferred languages across all channels including voice, email, and chat. The company says this enables contact centers to minimize complexity and risk, preserve global brand consistency and improve the overall customer experience (CX) at a fraction of the cost of other multilingual support strategies.

GeoFluent, a SaaS offering from Lionbridge, says it eliminates language as a barrier between contact centers and consumers. By providing omni-lingual support across the omni-channel, brands improve CX, increase revenue and decrease cost and risk. GeoFluent integrates with leading contact center communications platforms to maximize customers' existing investments, enabling them to support 95% of the world's GDP languages.